Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Microsoft Edge and Genesys

    Posted 08-27-2024 09:54
    No replies, thread closed.

    We have started to receive a high-ticket volume of issues relating to either Genesys not loading, or the Hub start page not loading when first accessing in the morning. It essentially seems to be stuck loading and will continuously spin without change. 

     Troubleshooting found it is only the first thing accessed that gets stuck like this. Generally refreshing the page or opening a new tab and/or window seems to allow things to then load as expected. Issue seems to be with current version of Edge: 128.0.2739.42


    #Unsure/Other

    ------------------------------
    John Francis
    Empeople Credit Union
    ------------------------------


  • 2.  RE: Microsoft Edge and Genesys

    Posted 08-27-2024 16:41
    No replies, thread closed.

    Hello John,

    I checked internally and I am not seeing related to that specific Edge version. Does the same happen if you use another Chromium-based browser? Were there any recent changes to the network?



    ------------------------------
    Jason Kleitz
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Microsoft Edge and Genesys

    Posted 09-19-2024 10:20
    No replies, thread closed.

    Hello John, 

    Are you still experiencing this issue? Or did you get this resolved?

    Cheers,



    ------------------------------
    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Microsoft Edge and Genesys

    Posted 09-20-2024 13:50
    No replies, thread closed.

    We are all set Tom



    ------------------------------
    John Francis
    Empeople Credit Union
    ------------------------------

    Original Message


  • 5.  RE: Microsoft Edge and Genesys

    Posted 09-23-2024 11:15
    No replies, thread closed.

    What was the resolution or what did your team do to resolve the issue?



    ------------------------------
    Aman Dhaliwal
    Vancouver, Canada
    ------------------------------

    Original Message


  • 6.  RE: Microsoft Edge and Genesys
    Best Answer

    Posted 09-20-2024 08:45
    Edited by Cameron Tomlin 09-20-2024 13:52
    No replies, thread closed.

    Hi John,


    I would suggest clearing cache/history each time users login. I encountered this with a couple of users as well and would suggest perhaps using Chrome instead.


    ------------------------------
    Aman Dhaliwal
    Vancouver, Canada
    ------------------------------

    Original Message


Related Content