Workforce Engagement Management

Hello WEM Community! 

I was hoping to find any customers who are currently using Microsoft Azure/ Entra ID as their SSO provider and using our WFM mobile app, Tempo. We are simply trying to confirm that it is working as intended and that you are not experiencing any issues logging in.  

Happy New Year,

Kylee

#TempoMobile

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Kylee Kasper, Product Manager[Designation]
Genesys - Employees
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Hi Kylee,

We are using and have customers using Entra ID for as the SSO provider for Tempo and other mobile apps which works fine. I also retested myself just now.

However we have seen an issue where the Microsoft configuration can be set to "requires approved client app" in which case you need to have Tempo approved within Entra.

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Richard Chandler
Connect
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Hi Richard, thank you for confirming that your SSO is working. We are currently looking into supporting the Entra approved version. Though there are no plans to add it to the roadmap at this time, just some initial investigation.

When attempting to log in with the approved client app configuration set, what issue exactly are you seeing? For example, are you receiving a SSO error message on your mobile device? 

Cheers,

Kylee

------------------------------
Kylee Kasper, Product Manager[Designation]
Genesys - Employees
------------------------------

Original Message:
Sent: 01-09-2025 03:37
From: Richard Chandler
Subject: Microsoft Entra ID for Tempo

Hi Kylee,

We are using and have customers using Entra ID for as the SSO provider for Tempo and other mobile apps which works fine. I also retested myself just now.

However we have seen an issue where the Microsoft configuration can be set to "requires approved client app" in which case you need to have Tempo approved within Entra.

------------------------------
Richard Chandler
Connect
------------------------------

Hi Kylee,

When the app was not approved we got this message.

------------------------------
Richard Chandler
Connect
------------------------------

Original Message:
Sent: 01-09-2025 09:51
From: Kylee Kasper
Subject: Microsoft Entra ID for Tempo

Hi Richard, thank you for confirming that your SSO is working. We are currently looking into supporting the Entra approved version. Though there are no plans to add it to the roadmap at this time, just some initial investigation.

When attempting to log in with the approved client app configuration set, what issue exactly are you seeing? For example, are you receiving a SSO error message on your mobile device? 

Cheers,

Kylee

------------------------------
Kylee Kasper, Product Manager[Designation]
Genesys - Employees
------------------------------


Original Message:
Sent: 01-09-2025 03:37
From: Richard Chandler
Subject: Microsoft Entra ID for Tempo

Hi Kylee,

We are using and have customers using Entra ID for as the SSO provider for Tempo and other mobile apps which works fine. I also retested myself just now.

However we have seen an issue where the Microsoft configuration can be set to "requires approved client app" in which case you need to have Tempo approved within Entra.

------------------------------
Richard Chandler
Connect