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  • 1.  Microsoft Teams Integration in Hybrid Setup

    Posted 20 days ago

    Dear community,

    We are currently deploying a customer. Genesys main users (agents/supervisors) have been deployed using domain A (local LDAP/SSO) while Microsoft Teams Integration is using Entra ID with domain B. Is this something somehow supported and if yes, how?

    Till now:

    1. Microsoft Teams Sync is not working
    2. User directory is having doublon (user1@domainA and user1@domainB)

    Thanks

    Hugo


    #API/Integrations

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    Hugo LE GUERN
    Solutions Head
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  • 2.  RE: Microsoft Teams Integration in Hybrid Setup
    Best Answer

    Posted 19 days ago

    Hello Hugo,

    I know that Genesys Cloud supports multiple SSO integrations, now supporting up to 30 different identity providers, but I'm not sure about your set up. Was it working before? If so, you may want to open a case with Product Support so that they can investigate this further.



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    Jason Kleitz
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: Microsoft Teams Integration in Hybrid Setup

    Posted 19 days ago

    Hi Jason,

    Thanks for the advise, my team has already proceeded with the case opening but I was wondering if anyone from the community could have encountered a similar case. Will keep waiting 😀

    Thanks

    Hugo



    ------------------------------
    Hugo LE GUERN
    Solutions Head
    ------------------------------

    Original Message


  • 4.  RE: Microsoft Teams Integration in Hybrid Setup

    Posted 19 days ago

    Understood. Could you let me know what the case number is so that I can monitor this issue internally?



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


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