Hi Mike,
This help page shows the different dialing modes (Preview, Progressive, Predictive, Power, etc.) available in Genesys Outbound - useful for users coming from other dialers to understand how calling behavior works in Genesys.
https://help.mypurecloud.com/articles/dialing-modes/
Genesys Cloud's outbound dialing documentation includes planning guides and step-by-step help on creating and managing campaigns, lists, and settings (CSV imports, DNC lists, contactable time sets, etc.).
https://help.mypurecloud.com/articles/about-outbound-dialing/
I hope this is what you're looking for.
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Kaio Oliveira
Sr Systems Analyst
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
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Original Message:
Sent: 02-05-2026 16:43
From: Mike Malcor
Subject: Migration from other dialer platforms
Are there tools, documents, or guides to assist users migrating to Genesys Outbound from other dialer platforms?
#Outbound
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Mike Malcor
x
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