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  • 1.  Minimize conversation screen Genesys Cloud

    Posted 07-15-2022 16:02
    Good afternoon people,

    Would it be possible or is there a roadmap to reduce the part of interactions during the service?

    In the conversation part where are the interactions that I am attending



    Example above
    #Architecture and Design
    #Conversational AI (Bots, Agent Assist, etc.)
    #DigitalChannels
    #Connect with a Customer (NEW)
    #Implementation
    #API/Integrations
    #Omni-ChannelDesktop/UserInterface
    #Outbound
    #PlatformAdministration
    #Quality Management
    #Remote Work Enablement
    #Reporting/Analytics
    #Roadmap/NewFeatures
    #Routing (ACD/IVR)
    #Security
    #SIP/VolP
    #System Administration
    #Telephony
    #Unsure/Other
    #Community Videos (TAM, QA, etc.)

    ------------------------------
    Victor Soares
    Coddera
    ------------------------------


  • 2.  RE: Minimize conversation screen Genesys Cloud
    Best Answer

    Posted 07-28-2022 21:53
    Not currently, but good idea, so I added this to the Ideas site:  Allow conversations space to be minimized | Genesys Cloud Ideas Portal (aha.io)

    Comment and vote on it.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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