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  • 1.  Missing call recordings

    Posted 09-19-2018 10:24
    No replies, thread closed.

    During our quality assurance we found several call interactions that were missing recordings. There is no recording policy defined for these queues. Interactions without recording seem to be appearing randomly throughout the day. It seems that issues started on 17th September. We are being hosted in Dublin DC. I have already opened a support case to our partner. Has anybody else discovered the same issue? 



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    Juha Niinimaki
    Konecranes Oyj
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  • 2.  RE: Missing call recordings

    Posted 01-07-2020 00:17
    No replies, thread closed.
    We're currently experiencing this issue. Is there anyone who can share thoughts on this?

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    [Ron]
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    Original Message


  • 3.  RE: Missing call recordings

    Posted 01-07-2020 03:33
    No replies, thread closed.
    For one of our clients, we are using desktop agent app because the agent's screen has to be recorded as well. Randomly screen recordings go missing.

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    Cheers,
    Sajid Abbas Malek
    Al-Futtaim Technologies - Dubai
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    Original Message


  • 4.  RE: Missing call recordings

    Posted 01-07-2020 07:27
    No replies, thread closed.
    Our organization has also experienced this randomly.

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    Melissa Callender
    Ontario Teacher's Pension Plan
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    Original Message


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