LenardFurr | 2021-03-01 21:35:25 UTC | #1
We are using the Platform API to register to receive Notifications about agent calls using the following. handler.AddSubscription($"v2.users.{UserId}.conversations",typeof(ConversationEventTopicConversation));
This works just fine for all scenarios, but there seems to be a bug in blind transfers. I have 2 agents. Agent1 and Agent2. If a call comes in to agent1 and I receive notifications about it. If a call comes in to agent2, I receive notifications about it. If Agent1 gets a call, and then does a consultation transfer, I get notifications about both agent1 and agent2. The trick is a blind transfer. If agent1 gets a call and does a blind transfer to agent2, I only receive notifications about Agent1's interaction. I do not receive any notifications for Agent2 in this scenario. This seems like a bug to me. Is there something I am missing?
anon11147534 | 2021-03-02 09:36:31 UTC | #2
Hi,
Yes, it's possible that it's a bug. Please open a case with Care to investigate.
system | 2021-04-02 09:36:32 UTC | #3
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