Sathishkumar_J | 2023-08-07 14:00:15 UTC | #1
Team,
I am comparing output from two APIs under Quality-Evaluations
API 1 : /api/v2/quality/evaluations/query. Including expandanswertotal_scores = True as a parameter API 2 : /api/v2/quality/conversations/{conversationId}/evaluations/{evaluationId}
Issue: Output from API 1 contains data for evaluator_id and rest of the columns under evaluators like evaluator.name, evaluator.divition.id are blank. Same goes for Agent information, I get Agent id and rest of the columns under Agent are blank.
But output from API 2 contains values for above mentioned columns.
I believe that the API 1 is not retreiving values from other APIs resulting in blank column values. Using API 2 to get expanded information is an additional step which we want to avoid.
Can you please check and update, whether it is possible to fix this issue from Genesys side.
Thanks, Sathish
Ebenezer_Osei | 2023-08-07 14:42:09 UTC | #2
Hi,
Please open a case with Genesys Cloud Care to investigate your issue.
Best
system | 2023-09-07 14:43:06 UTC | #3
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