Genesys Cloud - Main

Hi everybody,

I activated an organisation in Pure Cloud for a customer a few days ago. But I have the problem that the default admin role which I have, has not enough permission to start the configuration of the Contact Center. A lot of basic permissions like telephony and architect etc. are just missing and can not be added. Attached is a screenshot of my Admin Interface. The organizations we activated before had all the necessary permissions by default.

Did anybody have the same issue before, or did I do something wrong during the activation?
#Connect with a Customer (NEW)
#PlatformAdministration
#SystemAdministration
#Unsure/Other

------------------------------
Rafael Kaufmann
NTT Germany AG & Co. KG
------------------------------

Do the org have the right set of products?  Architect permissions don't show up without the communicate product, for example.
https://help.mypurecloud.com/articles/products-roles-and-permissions-list/

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

We had the same problem. Genesys never figured it out we had to create a master admin role. We think it was related to "who" was the first one in the new org. In our case it was a developer who was working with Sales on some integration features before we purchased.

------------------------------
Greg Barrett
Outdoor Network, LLC
------------------------------

The standard admin role does not have permissions to see all the containers under Admin. You have to add other roles to the user for what you want to see, like the Telephony Admin role to see the Telephony settings, or the Communicate Admin role to see Architect settings, etc.

------------------------------
George Ganahl GCP (PureCloud) ICCE
Principal Technology Consultant
Genesys
------------------------------