Jitesh_Sonkusare | 2025-03-12 18:46:18 UTC | #1
In the CX-as-Code Routing-Queues resource schema, we are unable to find the necessary settings for configuring the Callback Section for Customer First Selection.
Currently, when we set enableagentowned_callbacks = true in CX-as-Code, it automatically enables Customer First. However, there are no available parameters to configure Live Voice Handling and Answering Machine Behaviors etc. via CX-as-Code.
The only available settings under agentownedrouting are:
- enableagentowned_callbacks (Boolean) – Enables Agent-Owned Callbacks.
- maxownedcallbackdelayhours (Number) – Specifies the maximum owned callback delay (must be ≥ 7 hours).
- maxownedcallback_hours (Number) – Specifies the maximum owned callback duration (must be ≥ 7 hours).
Could you confirm if it is possible to configure via CX-as-Code? If not, do you recommend any alternative approach to achieve this?
John_Carnell | 2025-03-13 02:29:24 UTC | #2
Hi Jitesh,
More than likely the team that owns the routing service forgot to add the attributes to the CX as Code resource. I will ask the DEVTOOLING to get a ticket created and added to the backlog. I can give an ETA on this, but in the meantime you could execute a Python script post deploy to call our endpoint directly to set the volumes
Thanks, John Carnell Director, Developer Engagement
Jitesh_Sonkusare | 2025-03-13 14:38:27 UTC | #3
We are exploring gc tool and some scritping for this, Would be helpful if you provide any examples ??
system | 2025-04-12 14:39:05 UTC | #4
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