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Missing trail events - Audit API

  • 1.  Missing trail events - Audit API

    Posted 06-05-2025 18:06

    Benjamin_Guenard | 2022-06-07 21:34:57 UTC | #1

    Hi All,

    I m using .NET SDK to track queue changes with the following request:

    var request = new AuditQueryRequest { Interval = $"{from}/{to}", ServiceName = AuditQueryRequest.ServiceNameEnum.Contactcenter, Filters = new List<AuditQueryFilter> { new() { Property = AuditQueryFilter.PropertyEnum.Entitytype, Value = "Queue" }, new() { Property = AuditQueryFilter.PropertyEnum.Entityid, Value = "f92334f8-6e64-499b-b4a0-55edfb8b19c7" } } };

    In my report, queue is created on 2021/09/16 and i can see changes like member added, member removed etc

    The problem is that the number of members in the trail report do not match the number of members in the GC UI.

    Can you please advice on how to retrieve all informations ?

    Regards,

    Benjamin


    Becky_Powell | 2022-06-07 21:54:45 UTC | #2

    Hi Benjamin, thanks for posting! We aren't able to diagnose data discrepancies through the forum. May I ask you to submit a case with Customer Care?


    system | 2022-07-08 21:55:35 UTC | #3

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.


    This post was migrated from the old Developer Forum.

    ref: 15042