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  • 1.  MMS Media Types Needed

    Posted 01-13-2023 14:47
    No replies, thread closed.

    Does anyone know if we can send PDF attachments thru SMS? I know we have the agility to send jpg, png, and gif; however, we have a customer that is reliant on sending and receiving PDF attachments through SMS. Is there and API that would help, or is this a new feature that should be proposed on the Ideas Lab?

    Just looking for some guidance. Thanks to anyone who can help!


    #ConversationalAI(Bots,AgentAssist,etc.)
    #DigitalChannels
    #Outbound
    #Roadmap/NewFeatures
    #Unsure/Other

    ------------------------------
    Nicki Dehn
    AAA Club Alliance
    ------------------------------


  • 2.  RE: MMS Media Types Needed
    Best Answer

    Posted 01-14-2023 13:08
    No replies, thread closed.
    While MMS does support PDF with most carriers, Genesys currently only allows certain graphic/image/video/audio files.  Here is an idea that you can vote on:  https://genesyscloud.ideas.aha.io/ideas/DIG-I-1229

    ------------------------------
    Robert Wakefield-Carl
    TTEC Digital, LLC dba Avtex
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: MMS Media Types Needed

    Posted 01-17-2023 08:40
    No replies, thread closed.
    Thank you, Robert. I was going to enter this in the Ideas Lab if no one knew of an API that could assist. I appreciate you entering for me, and I voted. (Also, sent it to a couple people to also vote)

    ------------------------------
    Nicki Dehn
    AAA Club Alliance
    ------------------------------

    Original Message


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