mknight-tt | 2024-06-04 14:30:45 UTC | #1
we'd like to integrate the mobile transport sdk into our application, and would like to know if there's a way to query the amount of unread messages from the client's perspective (e.g. messages sent from our agents to the client/customer that have not been opened/read yet). even an api to get the entire list of messages in a conversation and filter for messages that haven't be read by the customer would be sufficient
I didn't see anything here: https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-transport-mobile-sdk/getting-started https://developer.genesys.cloud/commdigital/digital/webmessaging/messenger-mobile-sdk/
but maybe I missed something
thanks for the help
Angelo_Cicchitto | 2024-06-04 14:31:46 UTC | #2
Indeed, we have not yet built the API capability to support this, see Idea here for Future Consideration > https://genesyscloud.ideas.aha.io/ideas/DIG-I-136
system | 2024-07-05 14:31:57 UTC | #3
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