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  • 1.  Modify Timeout for VM for a user

    Posted 05-20-2019 16:33
    No replies, thread closed.
    Hello All,

    Does anyone know if there is a way to change the default timeout that is set on a user for Voicemail Timeout when you initially create the user? (Short of going in one by one) I looked over the API calls and I do not see that you can modify this on a CSV, I thought, perhaps, it might be a field that we could add to the CSV, via the bulk import, and set that like you would the users queues, skills, etc.
    #SystemAdministration

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    Angelia Harper
    Avtex
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  • 2.  RE: Modify Timeout for VM for a user

    Posted 05-20-2019 16:41
    No replies, thread closed.
    There is a parameter under Admin>Account Settings>Organization Settings Settings tab called Timeout Seconds. To my mind, that should set the default value on Users when they are created...but it doesn't. 

    If you think that is a bug, and it should set the default value for a new user, you might open a support case to have it looked into.

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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    Original Message


  • 3.  RE: Modify Timeout for VM for a user

    Posted 05-21-2019 07:58
    No replies, thread closed.
    Hi @George Ganahl, yes, we played with that one yesterday, and I remember that setting from years ago. The user setting seems to always take precedence over that system setting. ​I will hit up the Ideas Lab and open a case with support, just in case it is not working as designed. Thank you for the reply, as always!!

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    Angelia Harper
    Avtex
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    Original Message


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