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  • 1.  Monitor an agent's screens across interactions

    Posted 06-29-2026 15:49

    I understand that this feature will be rolled out starting today, 6/29/2026.  I'm in US East and we get ours after 2200 Wednesday night.  When can I expect the new permissions to be visible in my tenant in order to have them assigned and ready for the feature to be activated?


    #Roadmap/NewFeatures

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    Rial Coleman
    Sr. VoIP Administrator
    District of Columbia Water and Sewer Authority
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  • 2.  RE: Monitor an agent's screens across interactions
    Best Answer

    Posted 06-29-2026 16:07
    Edited by Jason Kleitz 06-30-2026 14:47

    Rial, typically, all organizations receive the update by the end of the launch week.



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    Att,
    Breno Canyggia Ferreira Marreco
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  • 3.  RE: Monitor an agent's screens across interactions

    Posted 07-03-2026 17:01
    Edited by Kaio Oliveira 07-03-2026 17:05

    Hi Rial 

    -

    Check if it's ok now.
    The release notes themselves contain a notice that the feature has been postponed to July 2nd (yesterday).
    It's probably okay now.

    -

    I have 'sae1' and 'east' orgs; it isn't available in either of them yet.

    -


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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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