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  • 1.  Monitor an agent's screens across interactions

    Posted 10 hours ago

    I understand that this feature will be rolled out starting today, 6/29/2026.  I'm in US East and we get ours after 2200 Wednesday night.  When can I expect the new permissions to be visible in my tenant in order to have them assigned and ready for the feature to be activated?


    #Roadmap/NewFeatures

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    Rial Coleman
    Sr. VoIP Administrator
    District of Columbia Water and Sewer Authority
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  • 2.  RE: Monitor an agent's screens across interactions

    Posted 10 hours ago
    Edited by Breno Canyggia Ferreira Marreco 10 hours ago

    Rial, typically, all organizations receive the update by the end of the launch week.



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    Att,
    Breno Canyggia Ferreira Marreco
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