Genesys Cloud - Main

Hi Team

I would like to know if there is some way/mechanism to monitor the health of the BYOC SIP trunks (External Trunks), so that if the Trunk goes out of service there can be an alert generated for the Partner and Customer Admin to investigate the issue.
#ArchitectureandDesign
#PlatformAdministration
#SIP/VolP
#Telephony

------------------------------
Harshit Parsai
CALLSCAN AUSTRALIA PTY. LTD.
------------------------------

Hi Harshit,

You could use Notifications API to monitor the health of your external sip trunks. Please check following for more info.

Available topics (genesys.cloud)

v2.telephony.providers.edges.trunks.{id}

Schema

{
"id": "string",
"connectedStatus": {
"connected": true,
"connectedStateTime": "string"
},
"optionsStatus": [
{
"proxyAddress": "string",
"optionState": true,
"optionStateTime": "string",
"errorInfo": {
"text": "string",
"code": "string",
"details": {
"code": "string",
"message": "string",
"hostname": "string"
}

------------------------------
Asad Saqlain
------------------------------

You can either develop a custom solution based on Genesys monitoring APIs that allow you to get trunk metrics and status or checkout some AppFoundry complimentary solution that you can use to notify about such use cases. Notifyer Mobile app uses mobile push notifications to track alerts based on configured notification rules that cover Edge and trunk status as well as  custom business rules (GC metric based).

------------------------------
Hichem Agrebi
hichem.agrebi@cc-expertise.com
CC-Expertise Ltd
------------------------------

Hello Harshit,

As mentioned before you can build your own solution based on GC API and notification topic v2.telephony.providers.edges.trunks.{id}
Noralogix created very easy to use and open source package https://www.nuget.org/packages/Genesys.Client.Notifications/ already have more than 800 downloads

Also we have GC Events cloud service so without code you will be able to subscribe to all GC Notifications from Azure Logic Apps with custom rules and receive notifications in teams, email, sms etc.
https://www.youtube.com/playlist?list=PLtJNwmLe4fKCjeqGVF_Xb-sCaSUdobWWR

------------------------------
Taras Buha
taras@noralogix.com
www.noralogix.com
------------------------------

Hello Harshit,

Just implemented a quick demo for you. And this is just a very small piece what Noralogix GCEvents can do.


------------------------------
Taras Buha
taras@noralogix.com
www.noralogix.com
------------------------------