Genesys Cloud - Main

Is there any way to monitor how many evaluations are being assigned/created from a Policy?

Hi James,

I'm not aware of a native report that shows how many evaluations have been created by a specific policy.

If you're comfortable using APIs, you could potentially explore:

POST /api/v2/quality/evaluations/search

to retrieve evaluation data and see whether it provides enough information for the reporting you're looking for.

I'd be interested to hear if anyone has used this approach or found a native way to report on evaluation volumes by policy.