Genesys Cloud - Main

I am trying to run a summary report that shows call volume by 15/30 minute interval.  One specific use for this - in considering whether to open a queue early or not, I'd like to see how many calls are coming in during the hour before the queue opens.  By going to the Queue Performance / Performance report, I can see this one day at a time.  But if I change it to monthly, it consolidates the data and just shows me total calls by date.  What I want to see is something like:  

February 2026

12:00 AM  2 offered

12:30 AM  3 offered

With the 2 and 3 representing the total number of calls for that month received during that interval.  I have tried the exports and I can break it down by 30 minute interval on the monthly report.  But the export gives me every day, not a summary of the month by interval.  

Any ideas would be appreciated.  

Thanks

Greg

Hello, Gregory.
One option would be to perform this query through the API. In this case, you could use the /api/v2/analytics/conversations/aggregates/query endpoint and set the granularity to PT30M.

An example of the request body would be:

{  "filter": {    "type": "and",    "clauses": [      {        "type": "or",        "predicates": [          {            "dimension": "queueId",            "value": "XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX"          }        ]      },      {        "type": "or",        "predicates": [          {            "type": "dimension",            "dimension": "mediaType",            "value": "voice"          }        ]      }    ]  },  "metrics": [    "nOffered",    "tAnswered",    "tAbandon",    "nOutbound",    "tFlowOut"  ],  "groupBy": [    "queueId"  ],  "granularity": "PT30M",  "interval": "2026-01-01T03:00:00.000Z/2026-02-01T03:00:00.000Z"}

I am trying to run a summary report that shows call volume by 15/30 minute interval.  One specific use for this - in considering whether to open a queue early or not, I'd like to see how many calls are coming in during the hour before the queue opens.  By going to the Queue Performance / Performance report, I can see this one day at a time.  But if I change it to monthly, it consolidates the data and just shows me total calls by date.  What I want to see is something like:  

February 2026

12:00 AM  2 offered

12:30 AM  3 offered

With the 2 and 3 representing the total number of calls for that month received during that interval.  I have tried the exports and I can break it down by 30 minute interval on the monthly report.  But the export gives me every day, not a summary of the month by interval.  

Any ideas would be appreciated.  

Thanks

Greg