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  • 1.  MOS Scoring Event topic

    Posted 01-09-2025 11:34
    No replies, thread closed.

    Hello,

    I have integrated the AWS event bridge with Genesys and I was looking to see if any event topic that provided the MOS scoring for an Interaction. I used the "v2.analytics.conversation.{id}.metrics" topic and I was not able to find and MOS scoring in the event?


    #API/Integrations

    ------------------------------
    Conrad Lemos
    Consultant
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  • 2.  RE: MOS Scoring Event topic
    Best Answer

    Posted 01-09-2025 12:26
    No replies, thread closed.

    Hi Conrad,

    All available topics should be available here: Available topics

    I was unable to see one that specifically showed MOS scores for calls, so hopefully someone else in the community can help or you could also try asking this on the Developer Forum



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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