Workforce Engagement Management

We will be moving a MU to another BU on 06/17, we notice that we can just move the MU over. But our question is:

1. Will there be data lost once we move to a different BU?
2. If data will be lost, what data would that be? Is there a scorecard impact switching to a new BU?
3. Anything that we need to be aware of once we make the move to another BU. 

We appreciate any advice that can be given in preparation for the transfer of the MU. 

Hi Nicole,

Firstly, welcome to the WEM Community :-)

There was a similar post with reply here - reply if you have any further questions.

We will be moving a MU to another BU on 06/17, we notice that we can just move the MU over. But our question is:

1. Will there be data lost once we move to a different BU?
2. If data will be lost, what data would that be? Is there a scorecard impact switching to a new BU?
3. Anything that we need to be aware of once we make the move to another BU. 

We appreciate any advice that can be given in preparation for the transfer of the MU. 

We will be moving a MU to another BU on 06/17, we notice that we can just move the MU over. But our question is:

1. Will there be data lost once we move to a different BU?
2. If data will be lost, what data would that be? Is there a scorecard impact switching to a new BU?
3. Anything that we need to be aware of once we make the move to another BU. 

We appreciate any advice that can be given in preparation for the transfer of the MU. 

#Workforce Management

------------------------------
Nicole Foix
Sedgwick Claims Management Services, Inc.
------------------------------

https://help.mypurecloud.com/articles/move-a-management-unit/

https://help.mypurecloud.com/faqs/what-happens-to-an-agents-schedule-and-history-if-they-move-management-units/

------------------------------
Jay Langsford
VP, R&D

Original Message:
Sent: 06-06-2024 12:28
From: Nicole Foix
Subject: Moving a MU to a new BU

We will be moving a MU to another BU on 06/17, we notice that we can just move the MU over. But our question is:

1. Will there be data lost once we move to a different BU?
2. If data will be lost, what data would that be? Is there a scorecard impact switching to a new BU?
3. Anything that we need to be aware of once we make the move to another BU. 

We appreciate any advice that can be given in preparation for the transfer of the MU. 

#Workforce Management

------------------------------
Nicole Foix
Sedgwick Claims Management Services, Inc.
------------------------------

hello, thank you, in our case we have a whole MU moving to a new BU, would this be the same response?

https://help.mypurecloud.com/articles/move-a-management-unit/

https://help.mypurecloud.com/faqs/what-happens-to-an-agents-schedule-and-history-if-they-move-management-units/

------------------------------
Jay Langsford
VP, R&D

Original Message:
Sent: 06-06-2024 12:28
From: Nicole Foix
Subject: Moving a MU to a new BU

We will be moving a MU to another BU on 06/17, we notice that we can just move the MU over. But our question is:

1. Will there be data lost once we move to a different BU?
2. If data will be lost, what data would that be? Is there a scorecard impact switching to a new BU?
3. Anything that we need to be aware of once we make the move to another BU. 

We appreciate any advice that can be given in preparation for the transfer of the MU. 

#Workforce Management

------------------------------
Nicole Foix
Sedgwick Claims Management Services, Inc.
------------------------------