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  • 1.  Moving Agent from one Management Unit to Another

    Posted 01-08-2026 11:42
    Agent's historical adherence and schedule history will be lost... Needing to add an Agent to another Management Unit and receiving this error message. Is there a way to move the agent without losing the historical data? 

    #ScheduleManagement
    #GeneralQuestion

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    Toni Bohnenkamp
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  • 2.  RE: Moving Agent from one Management Unit to Another

    Posted 01-09-2026 01:25

    Unfortunately, there is not.  You will loose historical data for Forecasting and scheduling for that user including adherence and the like, but their call stats and all other information under Agent Performance will not be lost



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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