Genesys Cloud - Main

I have found that moving agents isn't a simple task, especially when you are trying to retain their ADH results.   I have to time these out so that it coincides with the next schedule build which may involve working on the weekends. Also, when I've moved agents too early it creates synch errors due to vacation.  Is there a better way to move agents from one MU to another without having to time these out to the next schedule build?  

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Arturo Delgado
Oklahoma Gas and Electric Company
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I use "time-off" for vacation, This is a user launch, when you change the "user" of MU A to B I didn't identify the problem sync. Do you use another method for it?

For organize assembling the next schedule, this is not so good, and I don't see a simple solution, because the business rule user had a change in this scenario.

Yeah, The counter user is restarted, because the data is about MU.

Att,

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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
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