Genesys Cloud - Main

Can anyone tell me if is possible to exit a task to another reusable task then come back to the original task flow and pick up where I exited?

I have a scenario that I need to transfer to a reusable task that checks the ANI for VIP status, sets the value of a variable, then returns to the main task which then tests for this 'flag' and amends the routing acordingly.


I've attempted this but the when i re-enter the flow I enter at the start block instead of half way down the flow just after the transfer task.

Thanks

G
#Routing(ACD/IVR)

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Gordon Bell
Sabio Ltd
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Create a flow level boolean variable, call it taskBDone for example.  In task A, the 1st action should be a decision to check taskBDone; if it's false, go to task B, otherwise (if true) continue with the rest of task A.  In task B, set taskBDone to true.

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Melissa Bailey
Genesys - Employees
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Thanks Melissa,

I'll refactor my steps and test tonight.

G

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Gordon Bell
Sabio Ltd
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Original Message:
Sent: 11-16-2020 11:29
From: Melissa Bailey
Subject: Moving between tasks

Create a flow level boolean variable, call it taskBDone for example.  In task A, the 1st action should be a decision to check taskBDone; if it's false, go to task B, otherwise (if true) continue with the rest of task A.  In task B, set taskBDone to true.

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Melissa Bailey
Genesys - Employees
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I know that this thread is over a year old, but in case anyone runs across it moving forward...

If I wanted to accomplish something like this in 2022, I would look at leveraging a Common Module flow for the ANI check scenario that you presented.

1. A Common Module naturally will run and then come back to where it left off.

2. A function that determines down-stream routing, caller experience, etc. seems like something that could/would be used in multiple flows for your organization.

Cheers!

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Patrick Rohlf
Summit Broadband
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