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  • 1.  MS Teams presence in Salesforce integrated Genesys Client

    Posted 06-21-2023 08:27
    No replies, thread closed.

    Hi,

    the presence status of a MS Teams User is not available within the integrated Salesforce Client :( . In the GC UI there is the possibility to have a separate search tab (sse attached screenshot) for MS Teams Users synced to GC. When the update is generally available - how could i see the presence of MS Teams User in the Genesys Salesforce Client (Version 4.14)? I only can see GC Users and Queues, not MS Teams Users with presence (Salesforce Client)

    .

    Kind regards

    an


    #Integrations

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    Jan Reichelt
    Deutsche Telekom MMS GmbH
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  • 2.  RE: MS Teams presence in Salesforce integrated Genesys Client

    Posted 06-22-2023 00:50
    No replies, thread closed.

    I don't think that was ever build.  @Jason Wolfgang , can you comment on this?



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: MS Teams presence in Salesforce integrated Genesys Client

    Posted 06-25-2023 18:35
    No replies, thread closed.

    Hello everyone, I can comment on this.  It is true this is not available today, however; this concept has not been abandoned.  We are in design conversations to optimize the presence API to allow GC Admins the ability to configure which presence value from which system is displayed in certain situations.  This will allow the GC platform to determine which presence value from which platform to display in the GC UI (whether that be Desktop/Web app or GC Embedded client).  

    This will prevent the rules from being written into the GC embedded client itself potentially causing performance issues.

    This work is being tracked with this Aha idea (UCC-I-586).

    Regards,

    Jason Wolfgang



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    Jason Wolfgang
    Genesys - Employees
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    Original Message


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