Genesys Cloud - Main

We have noticed that wrong agent's name can be visible in a consult call in case the first alerted agent does not answer the consult call. 

1. Agent A is making a consult call to queue 1
2. The call alerts Agent B in queue 1 but s/he does not answer
3. Agent C in queue 1 answers the call

The consult call on Agent A's screen shows Agent B's name even though it is Agent C who is on the line. Example below.

Will there be any fix for this?

#Omni-ChannelDesktop/UserInterface

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Marja Korander
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Hello Marja, 

I believe this is expected behavior as how are system works the call is coming from the agent that didn't answer, it still works as a consult/blind transfer from that agent that missed the call. 

Cheers, 

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Cameron
Online Community Manager/Moderator
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