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  • 1.  Multi Contextual Panels

    Posted 01-24-2025 15:06
    No replies, thread closed.

    The Genesys Cloud Product Roadmap webinar that took place on Wednesday briefly mentioned the Multi Contextual panel that will be released to all users on March 31, 2025.  Is there any kind of training video on how to utilize this coming feature?


    #Roadmap/New Features

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    Mike Shepard
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  • 2.  RE: Multi Contextual Panels

    Posted 01-25-2025 16:53
    No replies, thread closed.

    Start off here Mike:

    https://www.youtube.com/watch?v=BLMMDDitzEQ&t=1700s



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    Vaun McCarthy
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  • 3.  RE: Multi Contextual Panels
    Best Answer

    Posted 01-27-2025 04:29
    No replies, thread closed.

    Hi Mike,

    There is also quite a lot of information available in the Genesys Cloud - UI New Features community including a library of useful guides



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


  • 4.  RE: Multi Contextual Panels

    Posted 03-25-2025 06:09
    No replies, thread closed.

    Hi Sam, 
    I know we're close to release now, I could not find anywhere that answered this question in the documentation.

    I was wondering if there is a way to restrict what panels the agents see...
    for example it automatically pops to the contact list when loading a call, 
    but really we would only want to see the journey tab for our agents.

    is it possible to restrict views?

    Thanks
    Lee



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    Lee Creasey
    Technical EUC Specialist
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    Original Message


  • 5.  RE: Multi Contextual Panels

    Posted 03-25-2025 08:14
    No replies, thread closed.

    Hi Lee

    You can set the default panels for interactions: Specify default panels for agent interactions 

    I hope that helps, if not then you should definitely ask in the Genesys Cloud - UI New Features community



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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