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  • 1.  Multi-Factor Authentication Code not recevied on my Mobile

    Posted 01-08-2025 23:11
    No replies, thread closed.

    Hi Everyone,

    I have formated my mobile post that i am not getting multi-factor authentication code (Time-based Generator) on Microsoft Authenticator app on my mobile while login on purecloud.

    Please help me out here.


    #Unsure/Other

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    Pankaj Adkar
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  • 2.  RE: Multi-Factor Authentication Code not recevied on my Mobile
    Best Answer

    Posted 01-09-2025 07:31
    No replies, thread closed.

    Hi Pankaj,
    I believe you will need an admin to reset your MFA: Reset MFA devices of users



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: Multi-Factor Authentication Code not recevied on my Mobile

    Posted 01-10-2025 00:52
    No replies, thread closed.

    Thanks Samuel. I will check with Admin & let you know. : )



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    Pankaj Adkar
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