Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Multi-Factor Authentication Code not recevied on my Mobile

    Posted 01-08-2025 23:11
    No replies, thread closed.

    Hi Everyone,

    I have formated my mobile post that i am not getting multi-factor authentication code (Time-based Generator) on Microsoft Authenticator app on my mobile while login on purecloud.

    Please help me out here.


    #Unsure/Other

    ------------------------------
    Pankaj Adkar
    ------------------------------


  • 2.  RE: Multi-Factor Authentication Code not recevied on my Mobile
    Best Answer

    Posted 01-09-2025 07:31
    No replies, thread closed.

    Hi Pankaj,
    I believe you will need an admin to reset your MFA: Reset MFA devices of users



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Multi-Factor Authentication Code not recevied on my Mobile

    Posted 01-10-2025 00:52
    No replies, thread closed.

    Thanks Samuel. I will check with Admin & let you know. : )



    ------------------------------
    Pankaj Adkar
    ------------------------------

    Original Message


Related Content