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  • 1.  Multi-factor authentication (MFA) begins February 9

    Posted 01-12-2026 06:20

    Hi Community,

    We have received notification from Genesy.

    "Starting on February 9, Genesys Cloud will remove the ability for Administrators to log in using only a username and password. At that time, Genesys Cloud Administrators must also use multi-factor authentication (MFA) when they sign into Genesys Cloud."

    We have lot of custom roles assigned based on requirement. 

    Administrator Definition: The MFA requirement applies to users with administrative permissions, which includes:

    • Master Admin role holders
    • Users with custom roles that include administrative permissions
    • Any user with elevated access permissions to manage organization settings, security settings, or system configurations

    How can we identify the user with administrative permissions or role with the admin permission?

    Is there list of permacrisis which are consider as administrative permissions?

    Best regards,
    Jagdish Thalal


    #System/PlatformAdministration

    ------------------------------
    Jagdish Thalal
    ------------------------------


  • 2.  RE: Multi-factor authentication (MFA) begins February 9
    Best Answer

    Posted 01-12-2026 08:34
    Hi Jagdish,
     
    I also had questions about which permissions are considered administrative, so I checked the Deprecation documentation. That page lists the permissions that are considered administrative:
    • authorization:division:add
    • authorization:division:delete
    • authorization:division:edit
    • authorization:grant:add
    • authorization:grant:delete
    • authorization:orgTrusteeUser:add
    • authorization:orgTrusteeUser:delete
    • authorization:orgTrusteeUser:edit
    • authorization:orgTrustee:add
    • authorization:orgTrustee:delete
    • authorization:orgTrustee:edit
    • authorization:orgTrusteeGroup:add
    • authorization:orgTrusteeGroup:delete
    • authorization:orgTrusteeGroup:edit
    • authorization:policy:add
    • authorization:policy:delete
    • authorization:policy:edit
    • authorization:role:add
    • authorization:role:delete
    • authorization:role:edit
    • authorization:settings:edit
    • authorization:settings:delete
    • directory:organization:admin
    • directory:user:add
    • directory:user:delete
    • directory:user:setPassword
    • oauth:client:add
    • oauth:client:authorize
    • oauth:client:delete
    • sso:provider:add
    • sso:provider:delete
    • sso:provider:edit
     


    ------------------------------
    Elisson Fernandes
    ------------------------------

    Original Message


  • 3.  RE: Multi-factor authentication (MFA) begins February 9

    Posted 01-12-2026 09:47

    Thank you so much!!  :)  @Elisson



    ------------------------------
    Jagdish Thalal
    ------------------------------

    Original Message


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