Genesys Cloud - Main

 View Only

Sign Up

  • 1.  Multi-factor authentication (MFA) begins February 9

    Posted 14 days ago

    Hi Community ,

    We have received an announcement from Genesys : "Starting on February 9, Genesys Cloud will remove the ability for Administrators to log in using only a username and password. At that time, Genesys Cloud Administrators must also use multi-factor authentication (MFA) when they sign into Genesys Cloud."

    Is there anyone who are using a group's email id as administrator login to Genesys Cloud (this could be because your support staff is working in shift and instead of the support group having individual id's they support via a group emailid to login to Genesys). I want to know your concerns and how you plan to resolve this ?

    Regards,

    Garima.


    #System/PlatformAdministration

    ------------------------------
    Regards
    Garima.
    ------------------------------


  • 2.  RE: Multi-factor authentication (MFA) begins February 9

    Posted 7 days ago

    Hi Garima,

    I don't think there is a workaround for this. Each admin would need a login.

    You could use Authorized organizations to use the login from your main Org to access other orgs with approved access



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


Related Content