HI Mahesh
Unfortunately, that's not possible.
The documentation states that even with the option disabled at the org level, the user will still be able to use it.
https://help.genesys.cloud/articles/enable-multi-factor-authentication/
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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM
PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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Original Message:
Sent: 04-19-2026 02:56
From: Mahesh Jain
Subject: Multi-Factor Authentication MFA is required. Please add a device
How to remove this MFA for any users permanently so it will not ask again. Where is the button to disable it?
As two users are using same account, and it is difficult to get code from each other.
#Omni-ChannelDesktop/UserInterface
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Mahesh Jain
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