Genesys Cloud - Main

How to remove this MFA for any users permanently so it will not ask again. Where is the button to disable it?

As two users are using same account, and it is difficult to get code from each other.

#Omni-ChannelDesktop/UserInterface

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Mahesh Jain
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HI Mahesh 

Unfortunately, that's not possible.

The documentation states that even with the option disabled at the org level, the user will still be able to use it.

https://help.genesys.cloud/articles/enable-multi-factor-authentication/

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Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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