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  • 1.  Multiple contacts

    Posted 01-07-2025 00:34
    No replies, thread closed.

    I have configured outbound preview Campaign with a contact list comprising of 3 contact numbers ( daytime, cell, evening) per contact 

    when i start the campaign i can only see 2 x contact numbers ( first 2 numbers) that can be dialed on the preview screen. Going through the documentation i understood 2nd contact would be dialed if 1st contact is unreachable and 3rd contact if 2nd unreachable and so on. So i am guessing agent will have option to dial any of the 3 contact numbers configured. Am i missing something in configuration as i am not able to see 3rd contact number in the preview screen ??

    Any suggestions would be highly appreciated. Thanks in advance. 


    #Outbound

    ------------------------------
    Siddharth Desai
    ------------------------------


  • 2.  RE: Multiple contacts

    Posted 01-07-2025 17:02
    No replies, thread closed.

    Hello Siddharth,

    I'm not aware of any limitation but you may want to reach out to our Dialer experts in Customer Care. They should be able to help determine if something is not showing up properly on the UI.

    Please let us know if you are able to see all of the contact numbers.



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------



  • 3.  RE: Multiple contacts

    Posted 01-07-2025 20:34
    No replies, thread closed.

    In the Contact List, do you have all three listed as phone number columns and does your campaign list all three?



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 4.  RE: Multiple contacts

    Posted 01-07-2025 23:07
    Edited by Siddharth Desai 01-07-2025 23:09
    No replies, thread closed.

    Hey Robert, 

    All the 3 numbers are in the Contact list as listed below 

    AS you can see in the preview screen i can only see 2 numbers, the script that i have created has 3 numbers as displayed below 



    ------------------------------
    Siddharth Desai
    ------------------------------

    Original Message


  • 5.  RE: Multiple contacts

    Posted 01-07-2025 23:27
    No replies, thread closed.

    Do you have those 3 listed in the Campaign under call types



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 6.  RE: Multiple contacts

    Posted 01-08-2025 20:23
    Edited by Siddharth Desai 01-08-2025 21:25
    No replies, thread closed.

    Hey Robert, 

    Thanks, I found the issue and was able to resolve it. I can now see all the 3 numbers in the preview screen. 


    ------------------------------
    Siddharth Desai
    ------------------------------

    Original Message


  • 7.  RE: Multiple contacts

    Posted 01-09-2025 09:13
    No replies, thread closed.

    Hey Siddharth,

    Could you let us know what the issue was?



    ------------------------------
    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 8.  RE: Multiple contacts
    Best Answer

    Posted 01-09-2025 20:25
    No replies, thread closed.

    It was a simple silly mistake.

    there are multiple columns in the contact list - for eg mail contact ,  mail contact phone number  etc...

    By mistake i had the mail contact selected as Phone columns in contact list. it should be mail contact phone number.  so it was not displaying the 3rd contact number. 



    ------------------------------
    Siddharth Desai
    ------------------------------

    Original Message


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