Hi guys
I have this customer who's going to have some queues where customers are managed within Salesforce. However some other queues are for customers in a different CRM that can't be integrated to Genesys Cloud. There's a possible scenario where an agent may take calls from both of those queues.
How can I set things up in a hybrid type situation where a CSR has the Salesforce UI with the Genesys Cloud controls but potentially needs the full UI for other queues where they can get things like Agent Scripts popped?
Speaking of Salesforce integration, I also see in the AppFoundry there appear to be two Salesforce Data Actions integrations - but their description almost identical with a few case-related differences.
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Vaun McCarthy
NTT New Zealand Limited
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