Genesys Cloud - Main

 View Only

Sign Up

  • 1.  Multiple EMail Addresses - Queue Config

    Posted 21 days ago

    Hi,

    Anyone been able to use this feature following the 4th May updates. I have full permissions to edit queues but can not see the 'Manage Addresses' on any que configuration tabs.

    Does this only apply to 'Genesys Cloud Domains' and not 'Custom Domains' ?

    Create and configure queues - Genesys Cloud Resource Center

    Regards, 


    #Roadmap/New Features
    #Genesys Announcements

    ------------------------------
    Neil Jones
    Voice Comms Lead
    Awaze Uk
    neil.jones@awaze.com
    ------------------------------


  • 2.  RE: Multiple EMail Addresses - Queue Config
    Best Answer

    Posted 21 days ago

    Hi, I believe this is releasing this week. It's on this weeks release notes.



    ------------------------------
    Savino Ricci
    Senior Technical Consultant
    ------------------------------



  • 3.  RE: Multiple EMail Addresses - Queue Config

    Posted 21 days ago

    Hi Neil, looks like this feature is actually planned for release this week based on the FAQ/update below, which may explain why the "Manage Addresses" option is not visible yet in queue configuration.

    https://help.genesys.cloud/419863/#support-for-multiple-from-email-addresses-per-queue



    ------------------------------
    Phaneendra
    Technical Solutions Consultant
    ------------------------------



  • 4.  RE: Multiple EMail Addresses - Queue Config

    Posted 21 days ago

    Yes, for some reason I was under the impression it has already been released.

    Regards,



    ------------------------------
    Neil Jones
    Voice Comms Lead
    Awaze Uk
    neil.jones@awaze.com
    ------------------------------

    Original Message


  • 5.  RE: Multiple EMail Addresses - Queue Config

    Posted 11 days ago

    I was able to set up email addresses for a single queue.

    As an administrator, I can select an email address from the FROM panel. However, agents don't see this option. They have a Cloud 3 license. It's possible that the issue lies in the access or permissions settings. I can't find any information on where to configure this.



    ------------------------------
    Michał Wójcik
    -
    ------------------------------

    Original Message


Related Content