Hi Neil, looks like this feature is actually planned for release this week based on the FAQ/update below, which may explain why the "Manage Addresses" option is not visible yet in queue configuration.
https://help.genesys.cloud/419863/#support-for-multiple-from-email-addresses-per-queue
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Phaneendra
Technical Solutions Consultant
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Original Message:
Sent: 05-19-2026 02:59
From: Neil Jones
Subject: Multiple EMail Addresses - Queue Config
Hi,
Anyone been able to use this feature following the 4th May updates. I have full permissions to edit queues but can not see the 'Manage Addresses' on any que configuration tabs.
Does this only apply to 'Genesys Cloud Domains' and not 'Custom Domains' ?
Create and configure queues - Genesys Cloud Resource Center
Regards,
#Roadmap/New Features
#Genesys Announcements
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Neil Jones
Voice Comms Lead
Awaze Uk
neil.jones@awaze.com
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