Genesys Cloud - Main

I was wondering if it is possible to target multiple mobile numbers via a call flow. We are currently trying to help a customer who needs the call to ring on ALL agents mobiles at the same time. We have tried the broadcast ring and when the number is >15 some agents do not receive a call as part of the rotation even if they are logged into the communicate app.

It would be good if we can target multiple mobiles via a call flow so that the calls hit every agent in every instance even if the number is > 15 agents. Is this possible ?.

Is it also possible to offer a more graceful presence/availability solution such as a broadcast ring to all users and control via power off ?

#ArchitectureandDesign
#Routing(ACD/IVR)

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Richard Craig
British Telecommunications PLC
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The closest I can think of to what you can use would be to use the Bullseye Routing Method but don't resolve your complete situation.

I don't see any form then ring ALL users at the same time. :!

Att,

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Breno Canyggia Ferreira Marreco
https://www.linkedin.com/in/brenocfm-40b62182/
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@Richard Craig 
Have you figured out a way to do this? 
We have got a similar request for calling multiple mobile numbers at the same time. When one picks up, the others need to be disconnect. 
Curious if you have managed to do this.
Thxs.

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Rolph Lieverse
Service Engineer
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