Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  multiple schedules for closed period

    Posted 04-04-2023 07:12
    No replies, thread closed.

    Dears 

    I have some inquires related to scheduling groups, let's say i have two slot of time for non working hours, one from 4:00PM - 8:00 PM and the other from 1:00 AM - 8:00 AM

    other than this will be consider as working hours, what I did exactly I create two schedules for the above slots time and i configured them as closed , when I did some test 

    on it it's didn't work, Kindly find the attached for more details, can anyone tell how exactly the schedule work and what I can do to make this work


    #Telephony

    ------------------------------
    Mohannad haddad
    Fourth Dimension Systems LLC
    ------------------------------


  • 2.  RE: multiple schedules for closed period

    Posted 04-04-2023 08:31
    No replies, thread closed.

    What time period is your "Working Hours" set for?
    When you say "it didn't work", can you elaborate on what it did?



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------



  • 3.  RE: multiple schedules for closed period

    Posted 04-04-2023 09:16
    No replies, thread closed.

    all times except the below slots 

     4:00PM - 8:00 PM
    1:00 AM - 8:00 AM



    ------------------------------
    Mohannad haddad
    Fourth Dimension Systems LLC
    ------------------------------

    Original Message


  • 4.  RE: multiple schedules for closed period

    Posted 04-04-2023 11:33
    No replies, thread closed.

    You still didn't say what it was doing when it didn't work.

    Anyway, my advice is to remove the Working hours (leave Open empty). From the Architect training: "If you set up only the Closed schedules to your schedule group, Genesys Cloud considers the hours outside the Closed hours as Open hours and vice versa"

    HTH



    ------------------------------
    Paul Simpson
    Eventus Solutions Group
    ------------------------------

    Original Message


Related Content