I would add that if you do this in a reusable task, you can have multiple outcomes for "Open", "Closed" etc. This means that you can effectively combine both "Open" versions (Summer and Winter) into one execution path, which would otherwise be difficult.
HTH
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Paul Simpson
Views expressed are my own and do not necessarily reflect those of my employer.
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Original Message:
Sent: 07-02-2024 21:01
From: Tatjana Knezevic
Subject: Multiple Schedules in one flow
Hi Richard,
As Robert and Ernest stated, multiple Scheduling Groups or Schedules can be used in one Architect flow. For your particular case, you can use a Decision block to check if the current month is in the summer months (northern hemisphere); the expression is:
Month(GetCurrentDateTimeUtc()) >=6 and Month(GetCurrentDateTimeUtc()) <=9
and in Yes branch you can use the Summer_Schedule, and in No branch Other_Schedule
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Tatjana Knezevic
www.startelecom.cloud
https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
Original Message:
Sent: 07-02-2024 10:47
From: Richard Craig
Subject: Multiple Schedules in one flow
Is it possible to include 2 schedules in one flow in Architect ?. A customer has different operating times for summer and winter months and both need to be incorporated into an Architect flow. Is it possible to automatically switch between the two by a specific date and time ?. What is the easiest way to deploy this ?.
#ArchitectureandDesign
#Routing(ACD/IVR)
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Richard Craig
British Telecommunications PLC
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