Workforce Engagement Management

Hello- looking for guidance on service goal templates. I'm wondering if it is recommended to enable multiple service goals in the same service goal template or not? For example is it recommended to enable a service level of 80% answered in 30 seconds AND enable an abandonment rate of 4%?  From my research I'm seeing it's best to just pick one to avoid inaccurate staffing outputs since the calculations to satisfy each service goal may be different, but wanted to verify this is the case in GenCX.  Thanks! 

From what I've read

It's generally best to pick what your actual target is, as Genesys'll try and satisfy the hardest of all goals selected on each interval, so you may end up with higher than expected targets.