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  • 1.  multiple site deployment.

    Posted 04-30-2020 00:53
    No replies, thread closed.
    Dear community members

    I planning deployment the Genesys Cloud below:

    ContactCenter A:
    VoiceGateway01-Edge # 01,02-Phone A (User: OP1) * Site CCA

    ContactCenter B:
    VoiceGateway02-Edge # 03,04-Phone B (User: OP2) * Site CCB

    - Each EdgeServer assignment the external trunk of the own site's voice gateway.
     - Phone A is provisionnig to the Edge # 01 as primary edge.
     - Phone B is provisionnig to the Edge # 03 as primary edge.
     - IP Phones of both site don't site redundancy. (Provisioning to local Edges)
     - OP1 and OP2 are same queue member (equal they have same skills).

    In the following call scinario, could you tell us if you have any other considerations other than QoS?

    1.OP2 status change to "On Queue". (OP1 is "Off Queue" status).
    2.Inbound call incoming to ContactCenter A from customer.
    3.VoiceGateway01 send INVITE to the Edge # 01 or 02 (depends on the setting VoiceGateway).
    4.Edge # 01 or 02 transfer INVITE to the Edge # 03.
    5.Call is routing to the Phone B (OP2) and establish it.
     * I believe that at this time, RTP session establish to the Edge#03 via the Site A (Edge # 01 or 02).

    Best Regards,
    #ArchitectureandDesign

    ------------------------------
    Taku Iizuka - Itto Software
    ------------------------------


  • 2.  RE: multiple site deployment.

    Posted 05-04-2020 18:17
    No replies, thread closed.
    RTP will flow through whichever Edge receives the inbound call for the entire call. Genesys Cloud does not support SIP REFER to tell the gateway to release the call back to the gateway to allow RTP to flow directly to the other Edge when the first Edge has to transfer the call over to where the phone is registered.

    So, in the scenario you gave above, the RTP flows through both edges throughout the call.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: multiple site deployment.

    Posted 05-07-2020 03:33
    No replies, thread closed.
    Hi, George

    Thank you so much for kind reply.

    ------------------------------
    Taku Iizuka
    Itto Software
    ------------------------------

    Original Message


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