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  • 1.  Multiple SSO Instance from same IdP within one Genesys Cloud Org

    Posted 03-31-2026 23:48

    Hi All,

    Has anyone configured two sso's pointing to the same genesys cloud org instance?

    According to this article it is possible but im not able to make it work. One of the instances is not working even thought they have unique entity IDs in Entra.

     Is it possible to use a multiple instances of the same IdP within the same Genesys Cloud org? - Genesys Cloud Resource Center

    Genesys Cloud Resource Center remove preview
    Is it possible to use a multiple instances of the same IdP within the same Genesys Cloud org? - Genesys Cloud Resource Center
    Genesys Cloud supports multiple instances of the same IdP with unique Relying Issuer URIs for each SSO integration, enabling IdP request differentiation.
    View this on Genesys Cloud Resource Center >


    #API/Integrations

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    Joseph Tan
    x
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  • 2.  RE: Multiple SSO Instance from same IdP within one Genesys Cloud Org
    Best Answer

    Posted 04-01-2026 03:33

    Hi Joseph

    Are you getting any errors on the second instance that is not working?  I have not done this before but according to the documentation it should be possible - https://help.genesys.cloud/articles/add-multiple-single-sign-on-providers-to-genesys-cloud/

    Just to confirm, the unique identifier and replying issuer URI is different compared to the working instance, correct?

    Regards



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    Stephan Taljaard
    EMBEDIT s.r.o
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  • 3.  RE: Multiple SSO Instance from same IdP within one Genesys Cloud Org

    Posted 04-02-2026 03:53

    I have definitely seen it working with multiple SSO to a single org.  This was Salesforce & Entra.  There used to be a limitation / restriction around type but I believe this has now been removed.

    I have noticed when I created an SSO integration to entra - I had issues with entra generating the URLs in the wrong format.

    Specifically in Entra the federation XML should be :

    https://login.microsoftonline.com/<TENANT_ID>/federationmetadata/2007-06/federationmetadata.xml?appid=<APPLICATION_ID>

    And the 3 x URLs in genesys: 

    https://<TENANT_ID>.ciamlogin.com/<TENANT_ID>/ (saml2 added for sign on / signout URI)

    This could well be as we are using a small scale entra for a dev system rather - but it did cause some issues!



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    Richard Robinson
    Senior Technical Account Manager
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