I think you've highlighted an important distinction between passing an exam and developing expertise. While some people can successfully prepare through study materials alone, hands-on experience creates a much deeper understanding of how Genesys Cloud behaves in real-world situations.
Your approach of continuously experimenting with new features, building test environments, and validating configurations is exactly what many of the newer scenario-based exam questions seem to be rewarding. When you've actually configured routing, troubleshooting, reporting, integrations, and telephony components yourself, the "best answer" often becomes obvious because you've seen similar situations in practice.
For newcomers pursuing certification, I'd recommend using the learning paths as a foundation, but spending as much time as possible in a sandbox environment. The combination of studying and doing is what builds the practical decision-making skills that both the certification exams and real customer deployments require.
Thanks for sharing your perspective. It's a great reminder that certifications are most valuable when they're backed by real-world experience.
Original Message:
Sent: 07-02-2026 09:01
From: George Ganahl
Subject: My Genesys Certification Renewal Takeaway: Beyond Theory
There are folks who can pass most any certification just by studying the learning materials, brain-dumps, exam-crams, etc. (old school terms...whatever the equivalent is now).
I, on the other hand, have always learned by hands-on practice more than from the books and courses. I can't remember the last time I did not have a sandbox environment in my office/in the cloud to practice in...2000, maybe? I still have a server with virtual machines that I use for ancillary functionality (database, SIP Bulkcaller, web server, even a PureConnect server for PBX testing) plus physical Polycom and AudioCodes phones, etc.
I have taken all the current exams within the past year, and I haven't studied more than 30 minutes for any of them, nor taken more than 30 minutes to complete any of them...it's become ingrained, and when new features come out I dive in, set things up, and learn. I like to live beyond the cutting edge :-)
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George Ganahl, Orchestrator Maestro
Technical Adoption Champion
Genesys
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Original Message:
Sent: 07-02-2026 07:46
From: Jonathan Nolan
Subject: My Genesys Certification Renewal Takeaway: Beyond Theory
This is a great point, and I agree with the shift.
The Genesys Cloud certifications seem to be moving more toward validating whether someone understands how the platform is actually used in real environments, not just whether they can memorize definitions or navigation paths.
That is a good thing overall, but it does change how people should prepare. The learning material is still important, but hands-on experience makes a big difference, especially around routing, queue configuration, Architect, WFM/WEM concepts, reporting, permissions, and troubleshooting.
For anyone newer to Genesys Cloud, I would recommend spending time in a sandbox or training org and actually building things: create users, queues, flows, schedules, scripts, data tables, reports, and routing scenarios. The more you understand why you would configure something a certain way, the easier the scenario-based questions become.
It is definitely becoming less of a "study and recall" exam and more of a practical validation of platform experience.
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Original Message:
Sent: 7/2/2026 7:36:00 AM
From: Dimitris Lysikatos
Subject: RE: My Genesys Certification Renewal Takeaway: Beyond Theory
Thanks for your feedback @Ashiesh Sharma!
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Dimitris Lysikatos
Senior Technical Account Manager
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