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  • 1.  My Genesys Certification Renewal Takeaway: Beyond Theory

    Posted yesterday

    I renewed my Genesys Cloud Certified Professional certification yesterday & - The exam is not necessarily harder, but it is more practical, i.e. Questions are now more scenario-based and contextual, rather than direct theory checks.

     
    To those who're preparing -
    - Simply studying the learning material is no longer enough to confidently pass. The exam increasingly tests real-world decision-making, not just knowledge recall.
    - Hands-on experience with administration, configuration, routing, reporting, and day-to-day operations provides a major advantage.
     
    Especially for newbies, who're preparing for the certification, treat it as a validation of practical skills-not a school/ college exam.
    💬 Feel free to share, if you've taken any other Genesys certification Exam recently, and noticed a shift toward more experience-driven and scenario-based questions?

    #Certification
    #GenesysCloud
    #Training

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    Ashiesh Sharma
    GCX- GCP, ARC, SCR, QM
    Producer | Conductor | Composer
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  • 2.  RE: My Genesys Certification Renewal Takeaway: Beyond Theory

    Posted 23 hours ago

    Thanks for your feedback @Ashiesh Sharma!



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    Dimitris Lysikatos
    Senior Technical Account Manager
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  • 3.  RE: My Genesys Certification Renewal Takeaway: Beyond Theory

    Posted 23 hours ago
    This is a great point, and I agree with the shift.
    The Genesys Cloud certifications seem to be moving more toward validating whether someone understands how the platform is actually used in real environments, not just whether they can memorize definitions or navigation paths.
    That is a good thing overall, but it does change how people should prepare. The learning material is still important, but hands-on experience makes a big difference, especially around routing, queue configuration, Architect, WFM/WEM concepts, reporting, permissions, and troubleshooting.
    For anyone newer to Genesys Cloud, I would recommend spending time in a sandbox or training org and actually building things: create users, queues, flows, schedules, scripts, data tables, reports, and routing scenarios. The more you understand why you would configure something a certain way, the easier the scenario-based questions become.
    It is definitely becoming less of a "study and recall" exam and more of a practical validation of platform experience.
     
    Jonathan Nolan
    President
    Dunamis Consulting Inc
    Main: 888.324.9371
    Mobile: 317.719.2498







    Original Message


  • 4.  RE: My Genesys Certification Renewal Takeaway: Beyond Theory

    Posted 22 hours ago

    There are folks who can pas most any certification just by studying the learning materials, brain-dumps, exam-crams, etc. (old school terms...whatever the equivalent is now). 

    I, on the other hand, have always learned by hands-on practice more than from the books and courses. I can't remember the last time I did not have a sandbox environment in my office/in the cloud to practice in...2000, maybe? I still have a server with virtual machines that I use for ancillary functionality (database, SIP Bulkcaller, web server, even a PureConnect server for PBX testing) plus physical Polycom and AudioCodes phones, etc.

    I have taken all the current exams within the past year, and I haven't studied more than 30 minutes for any of them, nor taken more than 30 minutes to complete any of them...it's become ingrained, and when new features come out I dive in, set things up, and learn. I like to live beyond the cutting edge :-) 



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    George Ganahl, Orchestrator Maestro
    Technical Adoption Champion
    Genesys
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    Original Message


  • 5.  RE: My Genesys Certification Renewal Takeaway: Beyond Theory

    Posted 41 minutes ago

    I wanna be like you when I grow up, George 🤩



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    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
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    Original Message


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