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  • 1.  My Queues Activity view data unavailable

    Posted 02-26-2019 13:57
    No replies, thread closed.
    I have a number of CSRs complaining about the My Queues Activity view showing "No data available" since this morning. We are in the Ireland/Dublin region.
    Anyone else experience this?
    I noticed that Division is now showing up in the admin interface. I double-checked the documented permission requirements and all looks well. Could this have anything to do with the rollout of the new access control model (Divisions, etc.)?
    #Reporting/Analytics

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    Sven Schiller
    Kognitiv
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  • 2.  RE: My Queues Activity view data unavailable

    Posted 02-26-2019 14:16
    Edited by George Ganahl 02-26-2019 14:51
    No replies, thread closed.
    Divisions have not been turned on for everyone, yet. Nor are they scheduled to release this week. So, if your company didn't ask to be included in Limited Release of the feature, you should contact Customer Care.

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 3.  RE: My Queues Activity view data unavailable

    Posted 02-26-2019 14:50
    Edited by George Ganahl 02-26-2019 14:50
    No replies, thread closed.
    Sorry, I missed the Release Note about "access control" being released by region. I was looking for "Divisions" :-)

    ------------------------------
    George Ganahl CCXP, GCA
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


  • 4.  RE: My Queues Activity view data unavailable
    Best Answer

    Posted 02-26-2019 14:40
    Edited by Sven Schiller 02-26-2019 15:09
    No replies, thread closed.
    ACL has been enabled in Ireland, and in doing so, a bug was introduced that prevented a user from getting their own queues without the routing > queue > join permission. A fix is working its way out and will hopefully be released soon (timeline still uncertain), but in the meantime, adding routing > queue > join for those agents should restore their list of queues. We apologize for the inconvenience.

    ------------------------------
    Maisey Harris
    Team Lead, Sr. Software Engineer, Analytics UI
    Genesys
    ------------------------------

    Original Message


  • 5.  RE: My Queues Activity view data unavailable

    Posted 02-26-2019 22:37
    No replies, thread closed.
    Hi,

    We have multiple customers with this issue in Australia, what I have found is if you add the permission routing > queue > join for those agents, you also enable the ability to deactivate their queues which is not ideal. Do you know of another workaround?

    I have a support case open, however I have learnt more from reading these comments.

    Thanks

    Andrew

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    Andrew Corr
    Telstra Corporation Ltd
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    Original Message


  • 6.  RE: My Queues Activity view data unavailable

    Posted 02-27-2019 10:04
    No replies, thread closed.
    There is no other workaround but we're working to get a fix out to you as quickly as possible. We've targeted the problem from two sides in hopes that we can get at least one bug fix out quickly.

    ------------------------------
    Maisey Harris
    Team Lead, Sr. Software Engineer, Analytics UI
    Genesys
    ------------------------------

    Original Message


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