Certification and Training

Hi Francis,

I follow the same process. The only extra step I add is that most certification guides also include links to the Help documentation, and I usually read it once.

In my view, if I had to estimate, I'd say the training covers about 85% of the questions, and the remaining portion comes from the Help links.

Thank you for you reply, and for the "Most certification guides also include links to the Help documentation, and I usually read it once." , I did the same and also identify the key knowledge points that are likely to appear on the exam, and list them all in a "grab‑all" file.

If you have access to Genesys Cloud, try to replicate concepts (queues, routing, WFM, Architect flows). Hands-on experience helps retention much more than reading alone.

Also Focus on "how" and "why," not just "what."
Many questions test understanding of behavior (e.g., routing logic, evaluation rules), not just definitions.

Focusing on the "how" and "why" not just the "what" is an important principle in our daily work when solving problems, and I completely agree with you. However, for a certification exam, we need to prepare for a large number of questions in a relatively short period of time, which makes it much more challenging to apply this approach. 

Hello!

Recently, I've read the book Learning How to Learn by Barbara Oakley, and one completely game-changer that I've learned is "Active Recall".

Most people learn by rereading things, but the brain actually learns better through active recall. After studying, try to explain the content without looking at it. Struggling a little is normal - that's how memory gets stronger.

Study in focused sessions with short breaks instead of forcing hours of nonstop work. Review the content over time, and try teaching what you learned to someone else. Real learning happens when the brain actively works with the information, not when it only recognizes it.

Thank you for your reply Arthur,
I totally agree with you. By using the method you recommended, most of people can pass any Genesys Certificate Exam. 

Thank you all very much for the recommendations. I will apply them to my studies.

Thank you for your reply, Juliano. I hope you're able to earn any Genesys certifications you're aiming for. If you have any questions during your learning journey, please feel free to reach out-I'd be very happy to help.

Thank you all very much for the recommendations. I will apply them to my studies.

Hi Francis Guo!

I really enjoy using the labs that Genesys makes available. Too bad that AI certificates still don't have labs.

It helps a lot to apply in practice and, at least for me, reduces the need to read ebooks more than once or twice.

Regards!