Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

My voice calls pop a web page - my agents are dispositioning the after work window

  Thread closed by the administrator, not accepting new replies.

  • 1.  My voice calls pop a web page - my agents are dispositioning the after work window

    Posted 06-27-2019 19:37
    No replies, thread closed.
    All our voice calls will pop a webpage.  unfortunately our agents are wrapping up the call without saving the data in the webpage.
    Is there a way to programmatically. keep them from wrapping up until they've completed the web form?

    apparently electric shock as a training method is frowned apon.
    #ArchitectureandDesign

    ------------------------------
    Stephen Ward
    Calibrus
    ------------------------------


  • 2.  RE: My voice calls pop a web page - my agents are dispositioning the after work window

    Posted 06-28-2019 09:44
    No replies, thread closed.
    No, the PureCloud client doesn't have a way to know what's going on in that web page.

    You'd probably have to build a custom client and build that check into that client's functionality.

    Check out the Client DSKs on https://developer.mypurecloud.com and ask questions on the forum there if you decide to go that route.

    Java Client SDK: https://developer.mypurecloud.com/api/rest/client-libraries/java/

    ------------------------------
    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
    ------------------------------



Related Content