Workforce Engagement Management

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Native attendance tracking

  • 1.  Native attendance tracking

    Posted 09-29-2023 10:26

    Genesys Cloud already has the codes on the agents schedules for being tardy, FMLA, Sick, or an unplanned absence. There is not currently a way for supervisors to see based on company rules where the agent stands with their attendance. Currently companies need to either manually track this information in another program, or pay Professional Services to get help with API to pull out of Cloud into an outside solution to get it automated. It would be nice for Genesys to have this housed natively without needing an outside program.

    Please consider supporting this idea in the Idea Portal:

    #Genesys Cloud CX
    #Workforce Engagement Management

    Gene Gutierrez | Workforce Coordinator
    Presbyterian Customer Service Center
    Albuquerque, NM

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