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  • 1.  Navigation to External Contacts

    Posted 06-13-2025 03:09

    When i access Admin > Directory > External Contacts the target page is directory/#/admin/custom-fields-v2/contacts, which only displays the new custom fields functionality. I can't access the external contacts list anymore.

    Would anyone have the correct URL ?


    #SystemAdministration

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    Yves ROUSSEAU
    Expert fonctionnel centres de contacts
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  • 2.  RE: Navigation to External Contacts

    Posted 06-13-2025 08:36

    Hello Yves, 

    You may be missing permissions. The URL has changed but I can still see and add external contacts. As seen here in this RC document

    I would check to make sure you have the correct permissions:

    • To create custom fields: External Contacts > Custom Fields > Add, Edit, and View
    • To see and use custom fields: External Contacts > Custom Fields View

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Navigation to External Contacts

    Posted 06-13-2025 08:53

    Thank-you Cameron for your quick answer.

    Unfortunately i double-checked the permissions and, in doubt, added every "external contact" related ones. My problem is not about lacking custom fields, in fact i only see custom fields related tabs and don't see External Contacts list anymore.

    Could-you copy-paste the end of your URL for the External Contacts tab ?



    ------------------------------
    Yves ROUSSEAU
    Expert fonctionnel centres de contacts
    ------------------------------



  • 4.  RE: Navigation to External Contacts

    Posted 06-13-2025 11:42

    Hello Yves, 

    Its "...admin/custom-fields-v2/contacts"



    ------------------------------
    Cameron
    Online Community Manager/Moderator
    ------------------------------



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