Thank-you Cameron for your quick answer.
Unfortunately i double-checked the permissions and, in doubt, added every "external contact" related ones. My problem is not about lacking custom fields, in fact i only see custom fields related tabs and don't see External Contacts list anymore.
Could-you copy-paste the end of your URL for the External Contacts tab ?
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Yves ROUSSEAU
Expert fonctionnel centres de contacts
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Original Message:
Sent: 06-13-2025 08:35
From: Cameron Tomlin
Subject: Navigation to External Contacts
Hello Yves,
You may be missing permissions. The URL has changed but I can still see and add external contacts. As seen here in this RC document.
I would check to make sure you have the correct permissions:
- To create custom fields: External Contacts > Custom Fields > Add, Edit, and View
- To see and use custom fields: External Contacts > Custom Fields > View
Cheers,
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Cameron
Online Community Manager/Moderator
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