Genesys Cloud - Main

When i access Admin > Directory > External Contacts the target page is directory/#/admin/custom-fields-v2/contacts, which only displays the new custom fields functionality. I can't access the external contacts list anymore.

Would anyone have the correct URL ?

Hello Yves, 

You may be missing permissions. The URL has changed but I can still see and add external contacts. As seen here in this RC document. 

I would check to make sure you have the correct permissions:

• To create custom fields: External Contacts > Custom Fields > Add, Edit, and View
• To see and use custom fields: External Contacts > Custom Fields > View

Cheers, 

When i access Admin > Directory > External Contacts the target page is directory/#/admin/custom-fields-v2/contacts, which only displays the new custom fields functionality. I can't access the external contacts list anymore.

Would anyone have the correct URL ?

Thank-you Cameron for your quick answer.

Unfortunately i double-checked the permissions and, in doubt, added every "external contact" related ones. My problem is not about lacking custom fields, in fact i only see custom fields related tabs and don't see External Contacts list anymore.

Could-you copy-paste the end of your URL for the External Contacts tab ?

Hello Yves, 

You may be missing permissions. The URL has changed but I can still see and add external contacts. As seen here in this RC document. 

I would check to make sure you have the correct permissions:

• To create custom fields: External Contacts > Custom Fields > Add, Edit, and View
• To see and use custom fields: External Contacts > Custom Fields > View

Cheers, 

When i access Admin > Directory > External Contacts the target page is directory/#/admin/custom-fields-v2/contacts, which only displays the new custom fields functionality. I can't access the external contacts list anymore.

Would anyone have the correct URL ?