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  • 1.  Navigation UI release date

    Posted 09-22-2025 02:37
    No replies, thread closed.

    Hi all, 

    I saw in the new future release notes that the new Navigation UI will be released on 29th SEP

    Please can you confirm if this will be a mandatory UI change, or will it be permission based for some time, like the contextual panels release?

    Thanks!


    #BetaUpdate

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    Patrick Redford
    Product Owner: Service Center Solution (Genesys Cloud CX)
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  • 2.  RE: Navigation UI release date

    Posted 09-22-2025 09:05
    No replies, thread closed.

    Hello Patrick,

    The new Navigation UI will be initially rolled out as a permission where you and your agents can preview it, starting September 29th. Near the end of October, the UI will change to the new Navigation UI for all users automatically.

    If you would like to learn more, I would recommend checking out this Resource Center article and if you have any questions, check out this thread where the PM team is answering questions. 



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    Jason Kleitz
    Online Community Manager/Moderator
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  • 3.  RE: Navigation UI release date

    Posted 09-23-2025 08:53
    No replies, thread closed.

    Hey Jason, can you confirm that for the 9/29 roll out it will only be added to admin level roles similar to how beta was pushed? This is ideal as we do not plan to add the permissions to agent or supervisor roles until October. 



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    Andrea Nadeau
    Technology Consultant
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    Original Message


  • 4.  RE: Navigation UI release date

    Posted 09-23-2025 11:51
    No replies, thread closed.

    We noticed something during our testing that may be helpful for others as the new Navigation UI starts rolling out on 9/29.

    If any of your org's roles already have the UI → All Permissions permission enabled, that role will automatically include the new Navigation UI permission during the opt-in period. In other words, those users will immediately see the new UI starting 9/29 without you explicitly adding the new permission.

    We discovered this when we enrolled our test org for the beta: a group of our admin users already had access to the new UI even though we hadn't yet assigned the specific new permission. It turned out that because their role had UI → All Permissions, the new Navigation UI permission was included by default.

    Something to keep in mind if you want to control the timing of when certain roles gain access.



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    Tony Freestone
    Contact Center Applications Manager
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    Original Message


  • 5.  RE: Navigation UI release date

    Posted 09-26-2025 13:27
    No replies, thread closed.

    @Jason Kleitz - can you please confirm the date if it's rolling out Monday, September 29, for admins only?



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    Sal Barba
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    Original Message


  • 6.  RE: Navigation UI release date

    Posted 09-26-2025 16:39
    No replies, thread closed.

    Hello Sal,

    That is correct. Admins should be able to assign a new permission for users to take the new UI for a test spin. If you have any further questions, I would recommend checking out this thread for the new release.



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    Jason Kleitz
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 7.  RE: Navigation UI release date

    Posted 09-23-2025 07:23
    No replies, thread closed.

    Is this really still the target date with all the bug that have to be fixed before?



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    Oliver Strassner
    Business Analyst & Demand Manager
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