Genesys Cloud - Main

Hi everyone,

I'm looking for some guidance on a Genesys Cloud integration question.

We have a third‑party system that updates prompts in our environment by sending data to Genesys through an API. Our call flows then play the updated audio messages based on what they send.

What we're trying to figure out is whether Genesys provides any way to view or capture the full payload that the third‑party system sends to us. Essentially, we want to confirm exactly what data they're pushing into Genesys when they update the prompt.

Has anyone worked with this type of setup before? Is there a method-logs, API tracing, event monitoring, or anything similar-that would allow us to see the complete incoming payload?

Any advice or pointers would be appreciated. Thanks in advance!